FLOWAIR - Service support

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Customer Complaint Handling Procedure

How to start the Customer Complaint Procedure?

The Complaint Procedure starts with the notification from the customer by:

Completion of the Complaint form
Go to the on-line form
Attachment of purchase invoice of the device.

COMPLETE THE COMPLAINT FORM

Warranty claim has to be completely filled out.
If any of the points cannot be filled, the reason should be clearly indicated.
Pictures of the malfunctioning parts and electrical connections must be added to the form for the claim to be proceeded.
Units damaged in transport would not be accepted without the report from the shipping company.

Fill in the form

Date*

User*

Company Institution full name**

Address*

Phone*

E-mail*

Selling company*

Company*

Address*

Phone*

E-mail*

Filled out by*

Product name*

Serial number*

First start date (aprox.)*

Malfunction discovery date*

Malfunction description:

Automatics connected

Quantity of units*

* Required fields

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Non-compliance in delivery

Report delivery discrepancies using the intuitive form

Fill in the form

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